Programme Session Notes

  • DAY 1, Thursday, 7 September (09:00 - 09:20)
    Opening Ceremonies

    Acknowledgement of Sponsors and Partners
    Mr. Richard Ireland, Managing Director, Clarion Events Asia

    Welcome Remarks
    Assoc. Prof. Luong Ngoc Khue
    , General Director of Administration of Medical Service, Ministry of Health Vietnam

    Opening Speech
    Madam Prof. Nguyen Thi Kim Tien
    , Minister of Health, Republic of Vietnam

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  • Plenary 1 (09:20 - 09:45)
    Getting from better to best in patient experience: - The real role of healthcare managers and physicians in quality and safety
    • Ms. Paula Wilson, President & CEO, Joint Commission International (USA)

    Moderator: Assoc. Prof. Luong Ngoc Khue, General Director of Administration of Medical Service, Ministry of Health Vietnam

    Pdf
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  • Plenary II: DEBATE (09:45 - 10:45)
    “High cost investments are NOT essential to improve Hospital services”

    Moderator: Dr. Rustico Jimenez, President, Private Hospitals Association of the Philippines

    • 9:50 AM
      Plenary Debate (FOR)
      Speaker(s):
      Ms. Myra Eskes, President & CEO, GE Healthcare, Singapore
      Pdf
    • 9:55 AM
      Plenary Debate (FOR)
      Speaker(s):
      Mr. Robert Grey, Former Chairman and Chief Executive Officer, Azure Healthcare Limited , Australia
      Pdf
    • 10:00 AM
      Plenary Debate (AGAINST)
      Speaker(s):
      Dr. Rupali Basu, President and CEO (Eastern Region) , Apollo Hospitals Group, India
      Pdf
    • 10:05 AM
      Plenary Debate (AGAINST)
      Speaker(s):
      Dr. Jonathan Alegre, President, Davao Medical School Foundation, Philippines
      Pdf
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  • Customer Service and Patient Engagement (CSP) (11:30 - 13:00)
    A1. One more time! Seven deadly sins of Customer Service in Hospitals
    • Prof. Rene Domingo, Professor, Asian Institute of Management (Philippines)

    Location: Saigon & Dalat Room, Level 2

    Pdf
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  • Hospital Management and Administration (ADM) (11:30 - 13:00)
    A2. Ensuring patient safety but at what cost?

    Prof. Anupam Sibal, Group Medical Director, Apollo Hospitals Group (India)

    Location: VIP 5, Level 3

    Pdf
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  • Human Capital Management (HCM) (11:30 - 13:00)
    A3. Implementing strategic planning for small and midsized hospitals
    • Dr. Dilshaad Ali Bin Abas, Project Development Executive, FV Hospital (Vietnam)

    Moderator: Mr. Richard Lirio, Head of Operations, Dr. Fe del Mundo Medical Center (Philippines)

    Location: Grand Ballroom 1

    Pdf
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  • Quality Improvement Tools (QIT) (11:30 - 13:00)
    A4. How to drive quality improvement process using accreditation [Advanced]

    Moderator: Dr. Thomas Kozlowski, Principal Consultant, Joint Commission International (USA)

    Location: Nha Trang Room, Level 5

    • 11:32 AM
      Speaker A
      Speaker(s):
      Mrs. Le Thuy Anh, Deputy General Director, Operation, Vinmec International Hospital Joint Stock Company, Vietnam
      Pdf
    • 12:02 PM
      Speaker B
      Speaker(s):
      Dr. Juan Lucas Rosas, Quality Assurance Director, FV Hospital, Vietnam
      Pdf
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  • Managing Patient Safety (MPS) (11:30 - 13:00)
    A5. Outcomes and costs should be patient-centered. How to develop such a system [Advanced]

    Moderator: Dr. Marcos Ong, Medical Director, Davao Medical School Foundation Inc. Hospital (Philippines)

    Location: VIP 3 & 4, Level 3

    • 11:32 AM
      Speaker A
      Speaker(s):
      Dr. Sandhya Mujumdar, Deputy Director, Medical Affairs, National University Hospital, Singapore
    • 12:02 PM
      Speaker B
      Speaker(s):
      Mr. Hwan Kim, Vice President – Head of Healthcare Division, Asia, Allied World Assurance Company , Hong Kong
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  • CSR and Community Engagement (CCE) (11:30 - 13:00)
    A6. How to use marketing tools to improve your competitiveness as a hospital [Advanced]
    • Dr. Iwasaki Yasunobu, President, Anshin Hospital (Japan)

    Moderator: Rev. Mequias Camba, Former CEO, Visayas Community Medical Center (Philippines)

    Location: Mekong Room, Level 3

    Pdf
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  • Clinical Practice Improvement (CLI) (11:30 - 13:00)
    A7. How to expand your hospital’s clinical services with the help of mobile technologies

    Moderator: Ms. Mutya Kismet Macuno, Chief of Hospital II, Don Emilio del Valle Memorial Hospital (Philippines)

    Location: Danang & Hue Room, Level 2

    • 11:32 AM
      Speaker A
      Speaker(s):
      Prof. Shinsuke Muto, Clinical Professor , Tokyo Medical and Dental University, Japan
      Pdf
    • 12:02 PM
      Speaker B
      Speaker(s):
      Dr. Yat Chow, Deputy Service Director (Quality & Standard), Kowloon West Cluster , Associate Consultant, Kwai Chung Hospital, Hospital Authority , Hong Kong
      Pdf
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  • Managing Public Hospitals (MPH) (11:30 - 13:00)
    A8. How to do public hospital reformation

    Moderator: Mr. Richard Thong Soo Li, Director Of Operations, Sengkang Health Pte Ltd (Singapore)

    Location: Hanoi Room, Level 2

    • 11:32 AM
      A. Management innovation of Chinese public hospitals in the era of reform—10 cases analysis of hospital reform
      Speaker(s):
      Prof. Yi Lihua, President, Wuxi No.2 People's Hospital , China
      Pdf
    • 12:02 PM
      B. The case of Indonesia public hospitals 1990 – 2015
      Speaker(s):
      Prof. Laksono Trisnantoro, Lecturer and Researcher, Gajah Mada University , Indonesia
      Pdf
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  • Smart Hospitals (STH) (11:30 - 13:00)
    A9. Implementing pharmacogenomics into the clinical space - to improve efficacy and safety of medication therapies.

    Moderator: Dr. Stephen Ayre, Executive Director, Princess Alexandra & QEII Hospitals, Queensland Health (Australia)

    Location: Halong Room, Level 2

    • 11:32 AM
      Speaker A
      Speaker(s):
      Dr. Andrew Winnington, CEO & Medical Director, Genomic and Personalised Medicine Ltd, New Zealand
      Pdf
    • 12:02 PM
      Speaker B
      Speaker(s):
      Dr. Junichi Taguchi, Chief Medical Director, Tokyo Midtown Clinic, Japan
      Pdf
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  • Green Hospitals to achieve reliability (GHS) (11:30 - 13:00)
    A10. Why green improves service and reduces cost [Advanced]

    Moderator: Dr. Ricardo F. Adriano Jr., Training Consultant, Floridablanca Doctors Hospital / Hospital Administration Consultant, Tayug Family Hospital (Philippines)

    Location: Hoi An Room, Level 3

    • 11:32 AM
      Speaker A
      Speaker(s):
      Dr. Aye Aye San, Chief Executive Officer, Victoria Hospital , Myanmar
      Pdf
    • 12:02 PM
      Speaker B
      Speaker(s):
      Dr. Sagiran, Lecturer, Faculty of Medicine, Muhammadiyah University of Yogyakarta , Indonesia
      Pdf
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